The Pros:Admirable customer service.
For people who *should* be wearing helmets but, for one reason or another, don't, the Ribcap is a nice alternative to just a typical hat. In conjunction with d3o labs, the ribcap has the new material d3o, which hardens on impact.
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When the surface is hit, the molecules lock together to absorb the impact, creating a hard surface that lasts 10 milliseconds. Once the impact is over, the material returns to its original soft state. Although not as protective as a hard helmet, it offers considerable protection for a seemingly soft piece of cloth. The sound you hear is mothers everywhere sighing of relief.
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admirable customer service
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Comments (4)
pdubya:
#d3o_ribcap They also put D30 material in base layer tops and bottoms. Great idea for those of us who spend more time hitting the snow than on our boards.
Jan 11, 08
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Amanie:
#d3o_ribcap That seems almost unreal. That's the first time I've ever heard of a company taking responsibility for someone else (i.e. the customs people) and not only expediting your order by sending you a new cap but
offering you to keep both!! Aug 19, 07
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Omar:
#d3o_ribcap Wow. That's one of the best customer service stories I've heard... ever. If the hats are as good as their service then they must be incredible.
Aug 18, 07
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bryzone:
#d3o_ribcap just ordered a Ribcap. I emailed to ask about shipping and received one of the all-time most postive responses. Here it is: "...Although your cap was shipped last Wednesday via overnight delivery, tracking shows it delayed at customs (we currently ship orders from Canada while awaiting new product in October that will begin shipping from California). This is extremely uncommon as all packages are usually cleared by Purolator/DHL prior to shipping. Because of this unfortunate circumstance, I shipped a second cap today via Purolator/DHL overnight delivery and will refund your shipping cost in full. Please keep both caps as well." Wow!
Aug 18, 07
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